FAQ

• Pre-flight coffee / tea during setup
• Approximately 1-hour flight
• Post landing celebration drink
• Transport back to launch site (Klein Joostenberg)

Shuttles and transfers to and from passenger accommodation.

Directions:

Driving from Cape Town on the N1 towards Paarl take Exit 39 R304 (Klipheuwel, Stellenbosch) Turn right towards Stellenbosch. After 800meters the entrance is on the left.

Google Maps:

Click HERE to find our meeting location.

Due to weather conditions we can only fly at sunrise. The meeting time is impacted by all weather conditions and therefore we can only confirm the meeting time on the day before your flight. Be ready for a very early morning. During the summer the meeting time can be as early as 05:00am in the morning an during the winter it can be as late as 08:00am in the morning. The meeting time will be sent to you via email and SMS in the afternoon on the day before the flight.

No. We only do sunrise flights.

The only discounts that will be awarded will be our advertised specials. No special rates will be privately awarded.

We have very specific restrictions on children. They need to be at least 1.2meter tall so they can see over the edge of the basket. As you can very well imagine it is extremely dangerous to pick a child up at 2000 feet high. We also need them to be at least 10 years old so they can fully appreciate and grasp this big piece of moving material that can be a bit overwhelming to some children. Please understand that these restrictions are for everyone's safety. Should a child find the balloon in its entirety to be a bit overwhelming and you or the pilot decide to keep the child on the ground no refund will be awarded.

• Comfortable clothing and flat shoes suitable for climbing in and out of the basket
• A light jacket for the early morning breeze

• NO high heels
• NO Dresses
• NO constrictive clothing

Passengers should…

• not weigh more than 130kg
• be a minimum of 1.2m tall to see out of the basket
• be physically able to climb in and out of the basket unattended
• not have any current injuries or busy with post-operative recovery
• not climb aboard when pregnant
• should not bring along any infants

Please mention any physical limitations in the notes section during booking.

Kindly note that we do not offer any transport or pick-up shuttle services.

If the weather is unfavorable for a safe flight, your booking will be rescheduled. Refunds will be determined by the ticket you purchased. All our specials are strictly not refundable, but can be rescheduled. Our refundable tickets are net of a standard administration fee. If you miss your flight, your will forfeit your tickets. No exceptions. All T&C’s apply.

• All flights are weather dependent and Ballooning Cape Town’s decision is final.
• Dangerous weapons – It is illegal to carry any dangerous weapons on board. Arrangements may be made to leave them with the ground crew.
• Smoking – It is illegal to smoke in or near a hot air balloon.
• Weight limit is 130kg per person.
• No children under 10 years of age or shorter than 1.2m will be allowed onto the balloon. This is purely for their own safety.
• Guests with any medical conditions, that they feel Ballooning Cape Town should be made aware of, accept the responsibility to advise us accordingly.
• All passengers must be able to stand for the duration of the flight and must be able to enter and exit the basket.
• We regrettably do not permit pregnant women to fly.
• Rite of Passage – The pilot has the right to refuse boarding rights to any person under the influence of alcohol or any substance which could cause disruptive behavior which could cause discomfort to other passengers.
• Refunds – If and when a flight is cancelled by Ballooning Cape Town due to adverse weather conditions and the passengers are not able to reschedule their flight to an alternative date, a refund will be paid. All refunds are processed via Electronic Funds Transfer (EFT) or for our international guests a Wire Transfer. All refunds will be net of a standard administration fee.
• 48 Hour Cancellation Policy – If a passenger cancels their flight 48 hours before take-off, 50% of the total amount will be refunded only with a valid reason for the cancellation. If passenger cancels 24 hours prior to take-off no refund will be awarded.
• No Shows are strictly non-refundable, and passengers will forfeit their tickets. If you missed your flight and wish to reschedule you will need to contact our office where a penalty fee will be applicable. You will then be notified by the office what the cost of the penalty fee is. Note that if you cannot reschedule no refund, full refund nor partial refund, will be awarded.
• All tickets are valid for 12 months from purchase.
• Tickets bought through special promotions are strictly non-refundable. Take special note on the conditions on each ticket as advertised.
• By accepting the e-ticket / boarding pass, I understand that I am embarking on this balloon flight entirely at my own risk. I understand and have thoroughly assessed the risk and extent of personal injury to myself and have satisfied myself that Ballooning Cape Town, its personnel and aircraft are competent and capable of undertaking this hot air balloon flight.
• I acknowledge that the balloon and related equipment has been given a pre-flight check and that all is in order. I understand that winds can pick up during flight and make for an uncomfortable landing.
• In the event of any distress or injury to myself during the flight and / or return to place of departure, I hereby waive all rights to claim compensation against Hot Air Ballooning SA / Ballooning Cape Town and / or its personnel. Your safety is of utmost importance to us. Please be aware of and always comply with your captain’s instructions.
• Passengers are required to sign an indemnity document at the launch site.
• Ballooning Cape Town is a licensed and insured operator. ASL category A4 N1 Class II N807D Class III G808D