Terms and conditions
- All flights are weather dependent and Ballooning Cape Town’s decision is final.
- Dangerous weapons – It is illegal to carry any dangerous weapons on board. Arrangements may be made to leave them with the ground crew.
- Smoking – It is illegal to smoke in or near a hot air balloon.
- Weight limit is 130kg per person.
- No children under 10 years of age or shorter than 1.2m will be allowed onto the balloon. This is purely for their own safety.
- Guests with any medical conditions, that they feel Ballooning Cape Town should be made aware of, accept the responsibility to advise us accordingly.
- All passengers must be able to stand for the duration of the flight and must be able to enter and exit the basket.
- We regrettably do not permit pregnant women to fly.
- Rite of Passage – The pilot has the right to refuse boarding rights to any person under the influence of alcohol or any substance which could cause disruptive behaviour which could cause discomfort to other passengers.
- Our standard tickets are sold at the rate as noted on the website and on the booking platform. A reservation fee of R800 per person will be charged to reserve the space in the basket. You will then receive an email and SMS from us in the afternoon on the day before the flight once we have the latest weather forecasts. Together with this you will receive a separate email from PayFast with a payment link for the balance of the ticket fee. This receipt will grant you access to board our balloon. Without it you will not be allowed to board until payment is made.
- Tickets bought through special promotions are strictly non-refundable but can be rescheduled as many times as needed. Take special note on the conditions on each ticket as advertised.
- Refunds – If and when a flight is cancelled by Ballooning Cape Town due to adverse weather conditions and the passengers cannot reschedule their flight to an alternative date, they can reschedule or cancel their booking. A refund of the balance payment for the booking will be paid back. If a refund cannot be reversed right back, we will process an EFT payment or wire transfer. Note that all transaction costs will be for your own account.
- The reservation fee is strictly nor refundable.
- 48 Hour Cancellation Policy – If a passenger cancels their flight 48 hours before take-off, 50% of the total amount will be refunded only with a valid reason for the cancellation. If passenger cancels 24 hours prior to take-off no refund will be awarded.
- No Shows are strictly non-refundable, and passengers will forfeit their tickets. If you missed your flight and wish to reschedule you will need to contact our office where a penalty fee will be applicable. You will then be notified by the office what the cost of the penalty fee is. Note that if you cannot reschedule no refund, full refund nor partial refund, will be awarded.
- All tickets are valid for 12 months from purchase.
- By accepting the e-ticket / boarding pass, I understand that I am embarking on this balloon flight entirely at my own risk. I understand and have thoroughly assessed the risk and extent of personal injury to myself and have satisfied myself that Ballooning Cape Town, its personnel and aircraft are competent and capable of undertaking this hot air balloon flight.
- I acknowledge that the balloon and related equipment has been given a pre-flight check and that all is in order. I understand that winds can pick up during flight and make for an uncomfortable landing.
- In the event of any distress or injury to myself during the flight and / or return to place of departure, I hereby waive all rights to claim compensation against Hot Air Ballooning SA / Ballooning Cape Town and / or its personnel. Your safety is of utmost importance to us. Please be aware of and always comply with your captain’s instructions.
- Passengers are required to sign an indemnity document at the launch site.
- Ballooning Cape Town is a licensed and insured operator. ASL category A4 N1 Class II N807D Class III G808D